(a) Your booking is not considered definite and no contract will exist between you and Ebb&Flow until we receive full payment from you.
(b) We do not store credit card details nor do we share customer details with any third parties.
The price is the exact amount to be received by us in British Pounds irrespective of fluctuations in currency and irrespective of any third party transfer charges. If you choose to pay by electronic transfer, please instruct your bank to charge all costs to you in order to avoid a shortfall in the amount that we receive.
All travel arrangements are your responsibility and at you own cost. Ebb&Flow shall not be held liable for any consequences arising from delays or cancellations in any of the companies you may have made arrangements with, or for any irregularities in your documentation required for travel. Transfers to/from the retreat are at your own cost, unless otherwise specified.
We require that your travel insurance covers the activity of your retreat with us as well as unexpected cancellation, sickness, losses and all the usual risks. You should bring the policy with you in case of an emergency.
(a) It is your responsibility to let our teachers at the retreat know if you have any injuries and to be mindful at all times of your own body’s capability during Ebb&Flow’s retreats. If you experience any injury or discomfort during any activity during the retreat, then please stop participating immediately.
(b) It is also your responsibility to consult a doctor with an understanding of yoga and fitness to check that you are sufficiently fit and healthy to undertake yoga classes and other physical activities that you may chose to do whilst on the retreat.
(c) Please advise us of any mental or physical health conditions and dietary requirements before you book. If you have health conditions and dietary requirements that may be affected by the activities offered on our retreats we reserve the right, for your own wellbeing, to advise you to stop participating.
(d) Whilst all measures are taken to ensure a high standard of health and safety, Ebb&Flow retreats do take places where the land is uneven and we shall not be responsible for any injuries caused by uneven terrain.
(e) The teachers on the Ebb&Flow retreats are not trained or covered on insurance to teach people who are pregnant.
(a) You (or any member of your party) may cancel your booking at any time, but please note that all deposits are non-refundable. If such cancellation is made within one month of the start of the retreat, we will retain 100% of the cost of the retreat. However, if another person can be found to take your place, then we may offer you a partial or full refund at our discretion.
(b) Refunds and returned payments are normally settled within 30 working days of the date of cancellation. Otherwise, once a booking has been accepted no payment is refundable unless the retreat/course is cancelled. Once the retreat has begun, no refund or part refund or unused portion of the retreat will be repaid in the event of cancellation by you.
(c) Bookings are for the stated period of the retreat. There are no refunds for an unused portion of the retreat. If the reason for cancellation is covered under the terms of your Insurance Policy, you may be able to make a claim on your insurance.
Occasionally, changes may have to be made (e.g., teacher, itinerary or other arrangements), which we reserve the right to do at any time. If your accommodation has to be changed, we will do our utmost to provide accommodation of a similar excellent rating. If a significant change becomes necessary, we will inform you as soon as reasonably possible if there is time before your departure.
We reserve the right in any circumstances to cancel a retreat, in which case we will offer a full refund of all monies paid within 30 working days.
(a) We accept responsibility for ensuring that the retreats are supplied as described and that the services we are contractually obliged to provide are to a reasonable standard.
(b) We do not accept any liability for cancellations, delays or changes caused by war, threat of war, terrorist actions or threats, closure of airports, civil strife, industrial action, natural disaster, technical problems to transport, staff cancellations, unforeseen changes in your personal circumstances or other events beyond our control.
(c) We are not liable for any injuries you may incur. Yoga and fitness classes are undertaken at your own risk. We are not liable for any medical or psychiatric conditions, which may develop during or subsequent to the retreat. We are not liable for loss of, or damage to, your personal property.
Where a booking is made on behalf of several individuals the booking is conditional on the person(s) paying having authorisation from all the individuals named on the booking form to enter into this contract. The terms of this contract will apply to each member of the group as though they had paid for their own retreat individually and directly to us.
(a) It is your responsibility to ensure that your possessions are kept safe at all times. This includes hire cars or other hired equipment.
We are confident that you will not find cause for concern during your retreat. If you have a problem during your retreat, please inform the Ebb&Flow representative on the retreat immediately and they will do their utmost to put things right.
If you feel that a retrospective complaint is warranted, this must be made in writing to Ebb&Flow within 14 days of the end of your retreat.
The information contained in our marketing material and website is for general guidance only. Given the changing nature of laws, rules and regulations, and the inherent hazards of electronic communication, there may be delays, omissions or inaccuracies in information contained in communications. Accordingly, the information provided is with the understanding that the authors and publishers are not herein engaged in rendering professional advice and services. As such, it should not be used as a substitute for consultation with professionals or other competent advisers. Before making any decision or taking any action, you should consult someone at Ebb&Flow.
While we have made every attempt to ensure that the information we provide has been obtained from reliable sources, we not responsible for any errors or omissions, or for the results obtained from the use of this information.
All information provided “as is”, with no guarantee of completeness, accuracy, timeliness or of the results obtained from the use of this information, and without warranty of any kind, express or implied, including, but not limited to warranties of performance, merchantability and fitness for a particular purpose.
In no event will we, our related partnerships or corporations, or the partners, agents or employees thereof be liable to you or anyone else for any decision made or action taken in reliance on the information or for any consequential, special or similar damages, even if advised of the possibility of such damages.
Sometimes certain links in our marketing material or websites connect to other Web Sites maintained by third parties over whom we have no control. We make no representations as to the accuracy or any other aspect of information contained in other Web Sites.
We do not store credit card details nor do we share customer details with any third parties. Any personal information that you provide to us will be used only for the service you requested. We do not automatically capture or store personal data from visitors to the website, except to log the user’s IP address and session information such as the duration of the visit to the site and the nature of the browser used.